What is myHealthE?
Alongside other partner Trusts we have changed the way NHS Child and Adolescent Mental Health Services (CAMHS) and Child Health Services can provide information and helpful resources to young people and families who are accessing their services.
Health and social services routinely ask families to provide information about their child’s symptoms using questionnaires called routine outcome measures. At present, services ask parents/caregivers to complete paper-based questionnaires on a regular basis over the course of assessment and treatment. Previously these have mainly been sent via mail, or handed to families whilst in the waiting room. myHealthE is an online portal where parents and caregivers can complete and routine routine outcome measures digitally. It is also a space where caregivers can access information about their local service and other helpful mental health and wellbeing resources in one place.
The MyHealthE system automatically detects when you are due to complete a new online questionnaire and sends an email and text message reminder directing you to the myHealthE website.
You will be asked to set-up a personal account on myHealthE website with secure password
Online questionnaires are completed by logging into your personal account in the myHealthE system using a unique ID number included in your email/text reminder and a password of your choosing.
When a new questionnaire is submitted, your responses will be sent directly to your healthcare provider and feedback report summarising your responses will be stored in your personal myHealthE account.
The website and online questionnaires can be accessed using any model of computer, laptop or mobile device as long as it is internet enabled.
You can also use the website to look back over your previous responses and summary scores to check your child's progress.
As we do in regular practice, you may also be asked if you are happy for myHealthE to contact your child’s school teacher or college tutor to ask them to complete a similar set of questions. Only once you provide explicit permission, myHealthE will send a request to school SENCO or relevant teacher. No details about your child, including your responses are shared with the school.
Are my responses confidential?
All information provided via the online questionnaires will be stored and protected on secure NHS servers and treated as confidential information in the same way all NHS healthcare records are managed.
It is completely up to you whether you want to use MHE. Whether you enrol in MHE or not, it will not affect the care your child receives. There are several options to opt out:
- You can choose to ignore the MHE enrollment invitations,
- Your can let your service team administrator or allocated mental health worker know if you do not want to enrol.
- You can email [email protected] ( we aim to respond within 2 working days)
If CAMHS do not have your mobile number or email address, you will not receive an enrolment email and you will still receive paper copies of the questionnaires. without needing to take any action.
If you would like to read more about the team who developed myHealthE, please follow this link
Further information on the MHE system is also available for clinical teams and teachers via the SLaM NHS trust website - https://slam.nhs.uk/myhealthe
If you want to get in touch with the myHealthE team. Please email : [email protected]